Mon–Fri 8:00 AM – 5:00 PM — Call (936) 220-1352

Privacy Policy

Last updated: April 30, 2025

Lone Star Equine Sports Medicine (“we,” “us,” or “our”) operates the website lonestarvet.com (the “Service”). This Privacy Policy describes how we collect, use, and share information when you use our Service.

Information We Collect

Information You Provide

When you contact us through our website form or call us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Your message or inquiry

Automatically Collected Information

When you visit our website, we automatically collect certain information through analytics tools, including:

  • IP address and general location
  • Browser type and version
  • Pages visited and time spent
  • Referring website

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule appointments
  • Send appointment reminders or follow-up communications
  • Improve our website and services
  • Comply with legal obligations

We will never sell your personal information to third parties.

SMS Communications

If you provide your phone number and opt in to SMS communications, you may receive appointment reminders or practice updates from Lone Star Equine Sports Medicine. Reply STOP to opt out at any time. Reply HELP for assistance. Message and data rates may apply. Message frequency varies.

Third-Party Services

We use the following third-party services that may collect data as described in their own privacy policies:

Cookies

Our website uses cookies to analyze traffic and improve your experience. You may disable cookies in your browser settings, though some features of the site may not function correctly.

Data Retention

We retain contact form submissions and communications for as long as necessary to fulfill your request and comply with legal obligations. Analytics data is retained per the policies of the respective analytics provider.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

To exercise any of these rights, contact us at the information below.

Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, contact us:

  • Lone Star Equine Sports Medicine
  • Address: 14920 FM-2854, Montgomery, TX 77316
  • Phone: (936) 220-1352
  • Email: info@lonestarvet.com
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